Job Duties:
- Process transactions for members, including check cashing, deposits, withdrawals, transfers, VISA payments, loan payments, cashier’s checks, cash advances, money orders, and other miscellaneous transactions.
- Identify member’s needs, provide information on new products and services, and direct members to the branch representatives as needed.
- Reconcile cash drawers daily, count and package coins and currency, turn in any excess or damaged currency to the lead teller.
- Track, record, report, and store transactional information.
- The ability to process loan payments, loan payoffs and answer general loan questions.
- Provide a high level of member service, offering answers and assistance with a smile.
- Ability to answer incoming calls and assist members with their financial needs.
- Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism.
- Learns and follows the credit union policies and procedures.
- Supports the management team as needed.
Additional Responsibilities:
- Accomplishes all other duties and tasks as appropriately assigned or requested.
Education and Experience:
- High school diploma or equivalent required.
- Cash handling experience preferred.
Additional Knowledge, Skills, and Abilities:
- Strong computer skills.
- Strong math skills.
- Strong communication both (verbal and written) skills.
- Strong Phone Skills.
- Ability to use discretion and good judgment to solve problems.
- Exceptional member service skills.
- Consistent, professional dress and manner.
- Must possess ability to follow precise directions and learn financial equipment/software quickly and efficiently.
- Performs additional duties and responsibilities as assigned or requested by the CEO, CIO, or Management.
Physical demands and work environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands for this position are as follows:
- Perform repetitive tasks or motions throughout the workday.
- Use hands for precise handling and operation of various items.
- Stand for long periods of time.
- Sit for long periods of time.
- Perform fine motor tasks, such as pinching, picking, or manipulating small components with fingers.
- Must be able to lift 50 lbs.
